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Agency & Professional EthicsConfidentialityEASY

A buyer's agent learns that their client has been pre-approved for $500,000 but tells the agent their maximum budget is $400,000. What should the agent do with this information?

Correct Answer

D) Keep the pre-approval amount confidential and respect the stated budget

Agents have a duty of confidentiality and must keep all client information private unless authorized to disclose it. The client's financial capacity is confidential information that cannot be shared without permission.

Answer Options
A
Disclose the higher pre-approval amount to sellers to strengthen offers
B
Encourage the buyer to increase their budget to the full pre-approval
C
Share the information with the listing agent to facilitate negotiations
D
Keep the pre-approval amount confidential and respect the stated budget

Why This Is the Correct Answer

Option D correctly reflects the agent's fiduciary duty of confidentiality under Canadian real estate legislation. TRESA, RESA, and provincial regulations require agents to keep all client information confidential unless specifically authorized to disclose. The buyer's pre-approval amount is material confidential information that cannot be shared without explicit permission. The client has chosen to limit their stated budget, and this strategic decision must be respected regardless of potential negotiation advantages.

Why the Other Options Are Wrong

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Key Terms

confidentialityfiduciary dutypre-approvalclient informationunauthorized disclosure
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