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Ethics ComplianceProfessional StandardsMEDIUM

An agent receives a complaint from a consumer alleging misleading conduct during a property sale. The matter is referred to the state regulator for investigation. What is the agent's best course of action?

Correct Answer

C) Cooperate fully with the investigation, seeking legal advice if needed

Professional obligations require agents to cooperate with regulatory investigations. Full cooperation demonstrates professionalism and compliance with regulatory requirements, while seeking legal advice ensures the agent's rights are protected throughout the process.

Answer Options
A
Ignore the complaint unless formally served with court documents
B
Contact the complainant at once to negotiate a private settlement
C
Cooperate fully with the investigation, seeking legal advice if needed
D
Pass the matter to the insurer and take no further action personally

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Related Topics & Key Terms

Key Terms:

regulatory cooperationprofessional conductAustralian Consumer Lawmisleading conductlegal advice
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