An agent receives a complaint alleging they provided misleading advertising about a property's proximity to public transport. The state regulator is investigating and has requested documentation. What is the agent's primary professional obligation?
Correct Answer
B) Cooperate fully and provide the requested documents promptly
Professional standards and licensing conditions typically require agents to cooperate fully with regulatory investigations. Prompt and complete cooperation demonstrates professional integrity and compliance with regulatory obligations, while attempting to limit cooperation could result in additional disciplinary action.
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An agent receives a complaint from a consumer alleging misleading conduct during a property sale. The matter is referred to the state regulator for investigation. What is the agent's best course of action?