LLQP Ethics & Professional Practice · Component 2.2 · 40% of the exam
The agent's 'confidentiality' obligation means:
- ADisclosing client details to family members on request, since relatives have a legitimate interest in the client's affairs
- BSharing client details freely with colleagues in the office, since everyone in the agency is bound by the same rules
- CSelling client data to other professionals who serve the same clients, provided the buyer agrees to keep it confidential
- Keeping all client information confidential, using it only as consented, securing it, and continuing the duty after the relationship
Correct answer: D) Keeping all client information confidential, using it only as consented, securing it, and continuing the duty after the relationship
Confidentiality is both a privacy-law and professional obligation.
Why the other options are wrong
- ADisclosure to family requires the client's consent.
- BClient details may be shared only on a need-to-know basis.
- CSelling client data is a privacy breach.
Exam tip
Confidentiality: consent, purpose, security, ongoing.
Common mistake
Leaving client files visible in a shared office.
What this tests
CISRO competency component 2.2 — Integrate into practice the rules governing the activities of life insurance agents — which is weighted at 40% of the Ethics & Professional Practice module. Written against the published curriculum.
More from component 2
- A prospective client wants to confirm that an agent is properly licensed before meeting him. She should:
- A dual-licensed agent's mutual fund business is reviewed following a client complaint. The review will be conducted by:
- Assuris coverage applies to:
- OLHI's services are available to:
- Complaints about an agent's conduct (as opposed to an insurer's claim decision) should be directed to:
- The best summary of an agent's ethical obligations is to:
Practice the whole Ethics & Professional Practice module
Timed sets weighted like the exam, and review of every question you miss. Free to start.