LLQP Ethics & Professional Practice · Component 2.1 · 40% of the exam
Complaints about an agent's conduct (as opposed to an insurer's claim decision) should be directed to:
- AAssuris, which maintains the industry's register of agent conduct on behalf of its member insurers
- BCISRO, which investigates complaints against agents and reports its findings to the provincial regulators
- COLHI, which handles every complaint about the life and health insurance industry from consumers
- The provincial regulator or council that licenses the agent, and the insurers the agent represents
Correct answer: D) The provincial regulator or council that licenses the agent, and the insurers the agent represents
Conduct complaints follow the licensing route; claim disputes follow the insurer/OLHI route.
Why the other options are wrong
- AAssuris provides insolvency protection only.
- BCISRO harmonizes licensing standards; it does not take complaints.
- COLHI handles insurer complaints, not agent conduct.
Exam tip
Agent conduct → regulator/council (+ insurer). Claim dispute → insurer → OLHI.
Common mistake
Mixing the two complaint routes.
What this tests
CISRO competency component 2.1 — Integrate into practice the rules governing the activities of life insurance agents — which is weighted at 40% of the Ethics & Professional Practice module. Written against the published curriculum.
More from component 2
- A prospective client wants to confirm that an agent is properly licensed before meeting him. She should:
- A dual-licensed agent's mutual fund business is reviewed following a client complaint. The review will be conducted by:
- Assuris coverage applies to:
- OLHI's services are available to:
- The best summary of an agent's ethical obligations is to:
- The provincial regulator's power to conduct 'market conduct examinations' means:
Practice the whole Ethics & Professional Practice module
Timed sets weighted like the exam, and review of every question you miss. Free to start.