LLQP Ethics & Professional Practice · Component 2.1 · 40% of the exam
OLHI's services are available to:
- AAnyone, immediately, without first raising the complaint with the insurer or waiting for its response through the internal process
- BAgents only, who may complain to OLHI about an insurer's treatment of their clients' claims
- Consumers with complaints about member insurers' products, after the insurer's process, free of charge
- DInsurers seeking a ruling against an agent whose conduct has caused a client complaint
Correct answer: C) Consumers with complaints about member insurers' products, after the insurer's process, free of charge
OLHI is consumer-facing and independent; it does not handle agent-licensing complaints.
Why the other options are wrong
- AOLHI is available only after the insurer's process.
- BOLHI serves consumers, not agents.
- DOLHI does not act for insurers against agents.
Exam tip
OLHI: consumers, after insurer process, free, non-binding.
Common mistake
Referring a client to OLHI for an agent-conduct complaint (regulator instead).
What this tests
CISRO competency component 2.1 — Integrate into practice the rules governing the activities of life insurance agents — which is weighted at 40% of the Ethics & Professional Practice module. Written against the published curriculum.
More from component 2
- A prospective client wants to confirm that an agent is properly licensed before meeting him. She should:
- A dual-licensed agent's mutual fund business is reviewed following a client complaint. The review will be conducted by:
- Assuris coverage applies to:
- Complaints about an agent's conduct (as opposed to an insurer's claim decision) should be directed to:
- The best summary of an agent's ethical obligations is to:
- The provincial regulator's power to conduct 'market conduct examinations' means:
Practice the whole Ethics & Professional Practice module
Timed sets weighted like the exam, and review of every question you miss. Free to start.