LLQP Ethics & Professional Practice · Component 2.2 · 40% of the exam
An adult son insists on answering for his capable mother and discourages the agent from speaking to her alone. The agent should:
- Aaccept the arrangement, since the family has evidently organized its own affairs this way
- Brecord the son as the client so that the file matches the person giving the answers
- Cdecline the business outright and end contact with the whole family immediately
- speak with the mother directly, note the dynamic and watch for signs of undue influence
Correct answer: D) speak with the mother directly, note the dynamic and watch for signs of undue influence
A capable client speaks for herself. Controlling behaviour by a family member is a recognized warning sign, so the agent should create an opportunity to speak with her privately and document what was observed.
Why the other options are wrong
- AAccepting the arrangement leaves a capable client's wishes unheard.
- BRecording the wrong person as client would falsify the file.
- CEnding contact abandons a client who may need protection.
Exam tip
A third party controlling the conversation is a warning sign, not a convenience.
Common mistake
Letting an accompanying relative supply the client's answers.
What this tests
CISRO competency component 2.2 — Integrate into practice the rules governing the activities of life insurance agents — which is weighted at 40% of the Ethics & Professional Practice module. Written against the published curriculum.
More from component 2
- A prospective client wants to confirm that an agent is properly licensed before meeting him. She should:
- A dual-licensed agent's mutual fund business is reviewed following a client complaint. The review will be conducted by:
- Assuris coverage applies to:
- OLHI's services are available to:
- Complaints about an agent's conduct (as opposed to an insurer's claim decision) should be directed to:
- The best summary of an agent's ethical obligations is to:
Practice the whole Ethics & Professional Practice module
Timed sets weighted like the exam, and review of every question you miss. Free to start.