LLQP Ethics & Professional Practice · Component 2.2 · 40% of the exam
A client asks for a copy of the personal information the agent holds about them. The agent must:
- ACharge a substantial fee, since assembling the client's records takes time the agent would otherwise spend on sales
- BProvide only what is convenient to locate, since privacy law does not require a complete search of every record
- Provide access within the statutory timeframe, allow correction, and explain how the information was used
- DRefuse the request, since the records belong to the agent and the insurer rather than to the client
Correct answer: C) Provide access within the statutory timeframe, allow correction, and explain how the information was used
Access to and correction of one's personal information are core entitlements under privacy law, and the agent must respond within the statutory timeframe.
Why the other options are wrong
- AOnly a minimal fee, if any, may be charged.
- BFull access is required, subject to limited exceptions.
- DAccess to one's personal information is a right.
Exam tip
Access and correction on request.
Common mistake
Ignoring an access request.
What this tests
CISRO competency component 2.2 — Integrate into practice the rules governing the activities of life insurance agents — which is weighted at 40% of the Ethics & Professional Practice module. Written against the published curriculum.
More from component 2
- A prospective client wants to confirm that an agent is properly licensed before meeting him. She should:
- A dual-licensed agent's mutual fund business is reviewed following a client complaint. The review will be conducted by:
- Assuris coverage applies to:
- OLHI's services are available to:
- Complaints about an agent's conduct (as opposed to an insurer's claim decision) should be directed to:
- The best summary of an agent's ethical obligations is to:
Practice the whole Ethics & Professional Practice module
Timed sets weighted like the exam, and review of every question you miss. Free to start.