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A tenant reports a broken hot water system on Monday morning. What is the property manager's primary obligation under Australian tenancy law?

Correct Answer

B) Arrange the repair urgently, because hot water is an essential service.

Hot water is considered an essential service under residential tenancy legislation, and its failure constitutes an urgent repair situation. Property managers must arrange immediate repairs to restore essential services to maintain the property's habitability.

Answer Options
A
Arrange the repair within 7 days, because hot water is not an emergency.
B
Arrange the repair urgently, because hot water is an essential service.
C
Tell the tenant to arrange the repair and then claim the cost back.
D
Wait for the landlord's written approval before arranging any repair

Why This Is the Correct Answer

Loss of hot water is an urgent repair. The property manager's job is to get it fixed as soon as possible, contacting the landlord promptly and using any urgent repair authority in the management agreement.

Why the Other Options Are Wrong

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Related Topics & Key Terms

Key Terms:

essential servicesurgent repairshot water systemhabitabilitystatutory obligations
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