A property manager in South Australia receives a bond claim dispute where the landlord claims $800 for carpet cleaning and $1,200 for repainting from a $2,000 bond. The tenant disputes both claims, arguing normal wear and tear. What is the most appropriate initial action?
Correct Answer
C) Assess the evidence of damage against fair wear and tear and try to resolve it
The property manager acts for the landlord, but a bond claim must be supported by evidence. The first step is to compare the entry and exit inspection reports and photos, allowing for fair wear and tear given the age of carpet and paint and the length of the tenancy, and to try to agree the claim with the tenant. If the tenant disputes the claim, the bond cannot be paid out until the dispute is resolved by SACAT.
Why This Is the Correct Answer
A bond claim must be supported by evidence and cannot include fair wear and tear. The right first step is to assess the inspection reports and photos and try to agree the claim before SACAT decides it.
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