On a Saturday night a water service bursts in a NSW rental. The tenant cannot reach the agent or landlord, so she calls a licensed plumber and pays $650 (invented). As at September 2026, what is she entitled to?
Correct Answer
A) Reimbursement of reasonable costs within 14 days of her written notice
A burst water service is an urgent repair under the Residential Tenancies Act 2010. If the tenant cannot contact the landlord or agent, or they do not act within a reasonable time, the tenant can have a licensed tradesperson do the work. As at September 2026, NSW Fair Trading states the landlord must reimburse reasonable costs up to $1,000 within 14 days after the tenant gives written notice with details and receipts.
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In September 2026, a NSW landlord tells the agent to end a tenant's 12-month fixed-term lease at its expiry because he would simply prefer new tenants. The tenant has not breached the lease. What should the agent advise?
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The same two tenants renew their NSW lease for another 12 months. Six months later, a third person moves in as a new co-tenant. How many new condition reports are required?