EstatePass
Property ManagementNon Urgent RepairsNSWEASY

A NSW tenant has asked in writing three times for a broken kitchen cupboard to be fixed, without response. She tells the property manager she will stop paying rent until it is repaired. What is the correct advice?

Correct Answer

B) Keep paying rent and seek help from NSW Fair Trading or the Tribunal

NSW Fair Trading advises tenants not to stop paying rent when repairs are not done, because doing so breaches the agreement and could lead to termination. For non-urgent repairs, the tenant should put requests in writing, then lodge a complaint with NSW Fair Trading, which may issue a rectification order, and if needed apply to the NSW Civil and Administrative Tribunal.

Answer Options
A
Pay rent into a separate account until the repair is finished
B
Keep paying rent and seek help from NSW Fair Trading or the Tribunal
C
Stop paying rent, as unrepaired defects entitle the tenant to do so
D
Arrange the repair and deduct its full cost from the next rent payment

Why This Is the Correct Answer

Rent must continue to be paid while the repair dispute goes through Fair Trading or the Tribunal.

Why the Other Options Are Wrong

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