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Ethics ComplianceSAHARD

In SA, what is the process when a formal complaint is lodged against a land agent with Consumer and Business Services?

Correct Answer

B) CBS investigates the complaint, may attempt conciliation, and if warranted, can take disciplinary action ranging from conditions on registration to cancellation, or refer the matter for prosecution

When CBS receives a complaint, it investigates the matter, may attempt conciliation between the parties, and if the investigation reveals grounds for action, can impose conditions, suspend or cancel registration, or refer matters for prosecution. The process follows procedural fairness principles.

Answer Options
A
CBS immediately suspends the agent's registration
B
CBS investigates the complaint, may attempt conciliation, and if warranted, can take disciplinary action ranging from conditions on registration to cancellation, or refer the matter for prosecution
C
CBS forwards the complaint to REISA for resolution
D
The complaint is only recorded for statistical purposes

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Related Topics & Key Terms

Key Terms:

CBS complaint processdisciplinary actionprocedural fairness
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