A vendor lodges a formal complaint with Consumer and Business Services about her SA land agent's conduct. What process follows?
Correct Answer
A) CBS investigates, may try conciliation, and can impose sanctions or refer it to SACAT
When CBS receives a complaint, it investigates the matter, may attempt conciliation between the parties, and if the investigation reveals grounds for action, can impose conditions, suspend or cancel registration, or refer matters for prosecution. The process follows procedural fairness principles.
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