A real estate agent receives a complaint from a client about misleading advertising. What should be the agent's first course of action?
Correct Answer
C) Acknowledge the complaint and investigate it promptly
Professional standards require agents to acknowledge complaints promptly and investigate them thoroughly. This demonstrates professionalism and may resolve the issue before it escalates to regulatory authorities.
Why This Is the Correct Answer
Good complaint handling starts with acknowledging the complaint and investigating it promptly. That shows professionalism and often resolves the issue before it reaches a regulator.
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A real estate agent receives a cash deposit of $15,000 from a buyer who appears nervous and provides inconsistent information about their identity. What should the agent do?
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A real estate agent receives confidential information about a client's financial difficulties during a property sale. The agent later uses this information to purchase the property at a reduced price through a family member. This scenario primarily violates which professional standard?