A member of the public files a complaint with RECA against a licensed real estate professional. What is the typical process that follows?
Correct Answer
D) RECA investigates, may attempt resolution, and if warranted holds a discipline hearing that can impose sanctions
When RECA receives a complaint, it initiates an investigation to gather facts and evidence. Depending on the severity, RECA may attempt alternative dispute resolution or proceed to a formal discipline hearing. At a hearing, a panel may impose sanctions including fines, licence conditions, suspension, cancellation, education requirements, and costs.
Why This Is the Correct Answer
Under the Real Estate Act, RECA's complaint process involves investigation, possible alternative resolution, and if warranted, a formal discipline hearing. The hearing panel can impose sanctions including fines, licence conditions, suspension, cancellation, education requirements, and payment of costs. This graduated approach ensures proportionate responses to varying levels of misconduct.
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