A NSW agency tells all new tenants they must pay rent through a particular third-party app that charges a convenience fee on each payment. Is this compliant?
Correct Answer
D) No, tenants must be able to pay by a fee-free bank transfer method
Since 19 May 2025, landlords and agents must allow tenants to pay rent by an approved electronic bank transfer method, such as EFT, direct debit or BPAY, without additional fees, and from 2 March 2026 must also offer Centrepay. Tenants cannot be required to use a particular service provider, such as an app. Other methods may be used only if both parties agree.
Why This Is the Correct Answer
Making a fee-charging app compulsory breaches the requirement to offer free bank transfer and not mandate a provider.
Why the Other Options Are Wrong
Background Knowledge for Property Management
Exam Tip for Property Management
Common Mistakes to Avoid on Property Management Questions
More Property Management Questions
Under NSW tenancy law, which of the following lease terms would be considered invalid and unenforceable?
A NSW house being leased has a shared driveway, and the neighbour has a registered right of way to drive across it. The property manager plans to say nothing unless asked. What must the manager do?
A tenant has a 12-month fixed-term lease in NSW. With 80 days left, the landlord gives a valid 90-day notice on the proposed sale ground. The tenant finds another home and wants to leave in three weeks. What is her position?
In NSW, what is the minimum notice period a landlord must give before entering a rental property for a routine inspection?
In NSW, what is the minimum notice period a landlord must give a tenant for a rent increase during a periodic tenancy?
- → In NSW, how long does a landlord have to lodge a rental bond with NSW Fair Trading after receiving it from the tenant?
- → What is the maximum bond amount that can be charged for a residential tenancy in NSW?
- → A NSW tenant gives the property manager a completed pet application form for a small dog. The landlord is travelling and nobody responds for 25 days. What is the result?
- → A managing agent collects rent throughout March for a landlord who has given no special payment instructions. When must the agent pay the landlord?
- → Who is responsible for paying water usage charges in a standard residential tenancy in NSW?
- → In NSW, if a tenant disagrees with the condition report provided by the landlord, what action should they take?
- → A NSW landlord with a periodic tenancy plans significant renovations that require the property to be vacant. What is the minimum termination notice the agent must give the tenant?
- → A NSW tenant has a 6-month fixed-term lease. The landlord's daughter will move into the property when the term ends. What is the minimum notice for a termination at the end of the term?
- → A NSW landlord has just exchanged contracts to sell a periodic-let house, and the contract requires vacant possession. What is the minimum termination notice for this ground?
- → A NSW tenant on a periodic agreement has repeatedly breached the agreement by keeping an unapproved business on the premises. What is the minimum termination notice for breach?
People Also Study
Property Law & Legislation
110 questions
Agency Practice & Law
138 questions
Contracts & Conveyancing
106 questions
Property Marketing & Sales
129 questions
Related Study Resources
Previous Question
A NSW agency plans to charge successful rental applicants a fee to cover tenant background and database checks and preparing the lease. Can it do so?
Next Question
A NSW house being leased has a shared driveway, and the neighbour has a registered right of way to drive across it. The property manager plans to say nothing unless asked. What must the manager do?