A NSW agency tells all new tenants they must pay rent through a particular third-party app that charges a convenience fee on each payment. Is this compliant?
Correct Answer
D) No, tenants must be able to pay by a fee-free bank transfer method
Since 19 May 2025, landlords and agents must allow tenants to pay rent by an approved electronic bank transfer method, such as EFT, direct debit or BPAY, without additional fees, and from 2 March 2026 must also offer Centrepay. Tenants cannot be required to use a particular service provider, such as an app. Other methods may be used only if both parties agree.
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