Under what circumstances can a real estate agency exclude the Consumer Guarantees Act from applying to their services?

Option B: When the transaction value exceeds $1 million

Transaction value is irrelevant to CGA application. The Act doesn't contain monetary thresholds that determine its applicability. Whether a property costs $100,000 or $10 million, the determining factor is the purpose of acquisition (personal/domestic/household versus business), not the dollar amount involved. High-value transactions for personal use remain covered by the CGA.

Option C: Never, as real estate services are always covered

This is incorrect because the CGA can be excluded in specific circumstances. While real estate services are generally covered when provided to consumers (those acquiring for personal, domestic, or household purposes), the Act specifically allows exclusion when services are acquired for genuine business purposes. The blanket statement 'never' ignores this important exception.

Option D: When both parties agree in writing to exclude it

Parties cannot simply agree to exclude the CGA through written agreement when the service is genuinely for personal, domestic, or household use. The Act's consumer protections cannot be contracted out of in consumer transactions. The exclusion depends on the actual purpose of acquisition, not on contractual terms or mutual agreement between parties.