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Agency & Professional EthicsABEASY

Under RECA's rules, what is the difference between a 'client' and a 'customer' in an Alberta real estate transaction?

Correct Answer

B) A client has an agency relationship with the brokerage and is owed fiduciary duties, while a customer receives limited services without fiduciary obligations

In Alberta, a client has entered into an agency relationship (written service agreement) with a brokerage and is owed fiduciary duties including loyalty, confidentiality, and full disclosure. A customer has not entered an agency relationship and receives only limited services and basic honesty and fairness.

Answer Options
A
There is no difference; the terms are interchangeable
B
A client has an agency relationship with the brokerage and is owed fiduciary duties, while a customer receives limited services without fiduciary obligations
C
A client always pays commission, while a customer does not
D
A client is always a buyer, and a customer is always a seller

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Key Terms

client vs customerfiduciary dutiesagency relationshipservice agreement
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