LLQP Segregated Funds & Annuities · Component 4.2 · 10% of the exam
After a death claim is paid, the agent should:
- AClose the file, since the agent's obligations end once the insurer has paid the death benefit
- BContact the deceased's employer to confirm that any group benefits have also been claimed by the family before closing the file
- CPresent a product for the proceeds immediately, so the money is invested before it is spent
- Offer the beneficiary a sensitive review of their own situation, since the proceeds change their needs
Correct answer: D) Offer the beneficiary a sensitive review of their own situation, since the proceeds change their needs
Claims service extends to the beneficiary's next steps; timing and tone matter.
Why the other options are wrong
- AThe beneficiary has new needs the agent should address.
- BThe deceased's employer has no role in the beneficiary's next steps.
- CPressing a product on a grieving beneficiary is insensitive and unsuitable.
Exam tip
Post-claim: review the beneficiary's situation, sensitively.
Common mistake
Pressuring a grieving beneficiary to reinvest immediately.
What this tests
CISRO competency component 4.2 — Provide customer service during the validity period of the coverage — which is weighted at 10% of the Segregated Funds & Annuities module. Written against the published curriculum.
More from component 4
- A client's daughter was born last month and the client wants her added to the segregated fund designation. The agent should:
- A client wants to withdraw part of his segregated fund before maturity. The agent should explain:
- A client's segregated fund contract is approaching its maturity date. The insurer will:
- A client asks to add her adult son as a joint owner of her non-registered segregated fund contract. The agent should explain that:
- A client wants to replace the beneficiary on a contract where the current designation was made irrevocable. The agent must explain that:
- A client who has lost her job asks to pause her pre-authorized monthly contributions for six months. The agent should:
Practice the whole Segregated Funds & Annuities module
Timed sets weighted like the exam, and review of every question you miss. Free to start.