LLQP Life Insurance · Component 4.2 · 10% of the exam
Which documents does an insurer normally require to process a death claim?
- AA court order in every case, since the insurer cannot release funds without judicial confirmation of the beneficiary's entitlement
- BThe agent's business card and licence number, so the insurer can confirm who serviced the policy
- CThe insured's tax returns for the last three years, so the insurer can confirm the premiums were paid
- A claimant's statement, proof of death, proof of age, and sometimes a physician's statement and identity confirmation
Correct answer: D) A claimant's statement, proof of death, proof of age, and sometimes a physician's statement and identity confirmation
The curriculum lists the completed claim form, proof of death, proof of age, APS and confirmation of beneficiaries. Assembling these quickly is the agent's main contribution to a smooth claim.
Why the other options are wrong
- ACourt orders are needed only in unusual disputes.
- BA business card proves nothing.
- CTax returns are not required for a death claim.
Exam tip
Death claim: claimant's statement, proof of death, proof of age, sometimes APS and beneficiary identification. Help the claimant assemble them.
Common mistake
Forgetting proof of age, which the insurer needs to verify the premium basis.
What this tests
CISRO competency component 4.2 — Provide customer service during the validity period of the coverage — which is weighted at 10% of the Life Insurance module. Written against the published curriculum.
More from component 4
- After a policy is reinstated, the contestability period:
- A revocable beneficiary designation is changed by:
- A client asks the agent to hold the beneficiary change form 'until next week' and dies in the meantime. The consequence is that:
- A client wants to reduce the face amount of her policy because her needs have fallen. The agent should note that:
- A client is unable to pay premiums temporarily on a whole life policy. Before letting it lapse, the agent should suggest:
- A client's term policy is being replaced with a new one from another insurer because it is cheaper and he remains healthy. To protect the client, the agent should ensure that:
Practice the whole Life Insurance module
Timed sets weighted like the exam, and review of every question you miss. Free to start.