LLQP Life Insurance · Component 4.2 · 10% of the exam
Some months after a claim is settled, the agent contacts the surviving spouse. The appropriate purpose is to:
- Aconfirm that she was satisfied with the service and request a written testimonial
- Brecommend that she invest the proceeds in the products the agent currently promotes
- Cask her to introduce the agent to other members of the extended family
- review her own coverage, beneficiaries and plans now that her situation has changed
Correct answer: D) review her own coverage, beneficiaries and plans now that her situation has changed
A death changes income, dependants, designations and estate arrangements. A survivor often needs coverage reviewed and beneficiaries updated, and she may now be the sole parent of young children.
Why the other options are wrong
- AAsking for a testimonial is not the purpose of a follow-up.
- BA product recommendation must follow a needs analysis, not precede it.
- CProspecting the family is not a reason to make contact.
Exam tip
A survivor's own plan needs a full review, not a product pitch.
Common mistake
Following up after a claim to prospect rather than to review.
What this tests
CISRO competency component 4.2 — Provide customer service during the validity period of the coverage — which is weighted at 10% of the Life Insurance module. Written against the published curriculum.
More from component 4
- After a policy is reinstated, the contestability period:
- A revocable beneficiary designation is changed by:
- A client asks the agent to hold the beneficiary change form 'until next week' and dies in the meantime. The consequence is that:
- A client wants to reduce the face amount of her policy because her needs have fallen. The agent should note that:
- A client is unable to pay premiums temporarily on a whole life policy. Before letting it lapse, the agent should suggest:
- A client's term policy is being replaced with a new one from another insurer because it is cheaper and he remains healthy. To protect the client, the agent should ensure that:
Practice the whole Life Insurance module
Timed sets weighted like the exam, and review of every question you miss. Free to start.