LLQP Ethics & Professional Practice · Component 1.6 · 60% of the exam
The agent's role when a client dies is to:
- Contact the family with sensitivity, explain the process, help with forms, notify the insurer, and promise nothing
- BWait until the family makes contact, since approaching a grieving family uninvited would be intrusive and improper for an agent
- CAdjudicate the claim on the insurer's behalf, since the agent is the insurer's representative and knows the file
- DNotify the deceased's employer and professional contacts so that any group benefits can be claimed at the same time
Correct answer: A) Contact the family with sensitivity, explain the process, help with forms, notify the insurer, and promise nothing
Claims service is the promise kept; it is also an ethical obligation to the client's family.
Why the other options are wrong
- BProactive service is expected.
- CThe insurer adjudicates the claim.
- DContacting third parties uninvited would breach confidentiality.
Exam tip
Agent at claim: assist, explain, notify, follow up; never promise.
Common mistake
Quoting a death benefit figure before the insurer confirms.
What this tests
CISRO competency component 1.6 — Integrate into practice the legal aspects of insurance and annuity contracts — which is weighted at 60% of the Ethics & Professional Practice module. Written against the published curriculum.
More from component 1
- An 'assignee' of a life insurance policy is:
- A corporation as policyowner and beneficiary of a policy on a key employee:
- A 'trustee' named to receive proceeds on behalf of a beneficiary:
- The 'automatic premium loan' (APL) provision:
- A life insurance contract 'matures' when:
- The 'assignment' provision typically states that:
Practice the whole Ethics & Professional Practice module
Timed sets weighted like the exam, and review of every question you miss. Free to start.