LLQP Ethics & Professional Practice · Component 1.6 · 60% of the exam
A grieving claimant asks the agent to fill in and sign the claim form for her. The agent should:
- Acomplete the form and have a colleague sign as a witness to the claimant's agreement
- Brefer her to the insurer and decline any involvement in the claim at all
- help her understand each question but have her complete and sign the form herself
- Dcomplete and sign it, since helping a claimant at a difficult time is good service
Correct answer: C) help her understand each question but have her complete and sign the form herself
The claim form contains the claimant's own declarations, so she must complete and sign it. The agent adds value by explaining the questions, checking the documents and following the claim through with the insurer.
Why the other options are wrong
- AA witness cannot validate a declaration the claimant did not make.
- BDeclining all involvement abandons a client's family when support is needed.
- DSigning another person's declaration is a serious breach whatever the motive.
Exam tip
Explain and assist, but the claimant signs their own declarations.
Common mistake
Completing a claim form for a family to spare them the trouble.
What this tests
CISRO competency component 1.6 — Integrate into practice the legal aspects of insurance and annuity contracts — which is weighted at 60% of the Ethics & Professional Practice module. Written against the published curriculum.
More from component 1
- An 'assignee' of a life insurance policy is:
- A corporation as policyowner and beneficiary of a policy on a key employee:
- A 'trustee' named to receive proceeds on behalf of a beneficiary:
- The 'automatic premium loan' (APL) provision:
- A life insurance contract 'matures' when:
- The 'assignment' provision typically states that:
Practice the whole Ethics & Professional Practice module
Timed sets weighted like the exam, and review of every question you miss. Free to start.