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LLQP Accident & Sickness · Component 3.3 · 25% of the exam

Privacy obligations during implementation require the agent to:

  • AKeep no records of the application, since the insurer holds the only copy of the client's personal information
  • BPost the application to the insurer by ordinary mail, since electronic transmission cannot be made secure
  • Collect only what is needed, obtain consent, safeguard it and disclose it only as authorized
  • DShare client information freely with colleagues so that service can continue whenever the agent is absent

Correct answer: C) Collect only what is needed, obtain consent, safeguard it and disclose it only as authorized

Privacy legislation (PIPEDA and provincial equivalents) governs personal health information. The application's consent section authorizes medical inquiries.

Why the other options are wrong

  • ARecords must be kept securely.
  • BDisclosure must be authorized; the mailing method is not the issue.
  • DData must be protected.

Exam tip

Privacy: consent, minimal collection, safeguarding, authorized disclosure.

Common mistake

Emailing unencrypted medical information.

What this tests

CISRO competency component 3.3 — Implement a recommendation adapted to the client's needs and situation — which is weighted at 25% of the Accident & Sickness module. Written against the published curriculum.

More from component 3

Practice the whole Accident & Sickness module

Timed sets weighted like the exam, and review of every question you miss. Free to start.