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LLQP Accident & Sickness · Component 3.2 · 25% of the exam

A recommendation must be presented in a way that:

  • APresents the strengths and leaves the limitations to the policy document the client will receive at delivery
  • BCreates a sense of urgency so that the client makes a decision before circumstances have a chance to change
  • CUses the technical vocabulary of the contract so that the client hears the exact terms that will govern a claim
  • The client can understand — plain language, key provisions, what is and is not covered, and cost

Correct answer: D) The client can understand — plain language, key provisions, what is and is not covered, and cost

Fair presentation is a professional and regulatory duty. Hidden limitations cause claim disputes and complaints.

Why the other options are wrong

  • AConcealment of limitations is misconduct.
  • BPressure undermines informed consent.
  • CJargon impedes understanding.

Exam tip

Plain language, covered and not covered, cost.

Common mistake

Skipping exclusions in the presentation.

What this tests

CISRO competency component 3.2 — Implement a recommendation adapted to the client's needs and situation — which is weighted at 25% of the Accident & Sickness module. Written against the published curriculum.

More from component 3

Practice the whole Accident & Sickness module

Timed sets weighted like the exam, and review of every question you miss. Free to start.