LLQP Accident & Sickness · Component 4.1 · 10% of the exam
A client's address, name and banking details change after marriage. For A&S policies, the agent should:
- AReissue the policy in the client's married name, since a change of name requires a new contract
- BUpdate only the address, since the name and banking details are administrative matters for the insurer
- Submit change forms for name, address and PAD, and use the life event to review needs and designations
- DDo nothing until renewal, when the insurer will collect the updated details as part of the annual statement
Correct answer: C) Submit change forms for name, address and PAD, and use the life event to review needs and designations
Administrative changes are also review triggers. Beneficiary matters for any A&S benefit payable at death.
Why the other options are wrong
- AReissue is unnecessary.
- BAll changed details need updating.
- DChanges should be prompt.
Exam tip
Life events: update records and review needs.
Common mistake
Missing the beneficiary on ROP-at-death riders after marriage.
What this tests
CISRO competency component 4.1 — Provide customer service during the validity period of the coverage — which is weighted at 10% of the Accident & Sickness module. Written against the published curriculum.
More from component 4
- The agent's role in the claims process is to:
- A client with a non-cancellable DI policy stops paying premiums after a dispute with the insurer about a claim. The agent should warn that:
- When a client moves to another province, the agent should:
- A client asks to reduce the waiting period on his in-force disability policy. The agent should explain that the change:
- A client's disability policy lapsed six weeks ago for non-payment. The agent should:
- A client on claim asks whether she must keep paying premiums. The accurate answer depends on:
Practice the whole Accident & Sickness module
Timed sets weighted like the exam, and review of every question you miss. Free to start.