LLQP Accident & Sickness · Component 4.1 · 10% of the exam
A CI policyholder's term-10 policy is approaching renewal with a large premium increase. The service conversation should cover:
- ACancelling the CI policy, since a large renewal increase shows the coverage is no longer good value
- The renewal premium, conversion options without evidence, whether the need has changed, and reapplication
- COnly the new premium, since the insurer sets it and the client's only decision is whether to pay
- DNothing, since term policies renew automatically and the client will simply see the new premium on the statement
Correct answer: B) The renewal premium, conversion options without evidence, whether the need has changed, and reapplication
Renewal is a decision point. Conversion preserves insurability; reapplication depends on health.
Why the other options are wrong
- AThe need may persist.
- CConversion and reapplication alternatives matter and must be discussed.
- DRenewal deserves review.
Exam tip
T-10 renewal: renew, convert, or reapply — health decides.
Common mistake
Letting a client with health changes lapse a renewable CI policy.
What this tests
CISRO competency component 4.1 — Provide customer service during the validity period of the coverage — which is weighted at 10% of the Accident & Sickness module. Written against the published curriculum.
More from component 4
- The agent's role in the claims process is to:
- A client with a non-cancellable DI policy stops paying premiums after a dispute with the insurer about a claim. The agent should warn that:
- When a client moves to another province, the agent should:
- A client asks to reduce the waiting period on his in-force disability policy. The agent should explain that the change:
- A client's disability policy lapsed six weeks ago for non-payment. The agent should:
- A client on claim asks whether she must keep paying premiums. The accurate answer depends on:
Practice the whole Accident & Sickness module
Timed sets weighted like the exam, and review of every question you miss. Free to start.