A property manager in Western Australia receives a complaint from neighbors about a tenant's dog barking excessively at night. The lease agreement has a 'no pets' clause, but the tenant claims the dog is a registered assistance animal. How should this situation be handled?
Correct Answer
B) Ask for evidence of its assistance animal status and deal with the noise separately
Under disability discrimination legislation and WA tenancy laws, genuine assistance animals may be exempt from 'no pets' clauses, but verification is required. The property manager should request proper documentation of the animal's status and consider reasonable accommodation while also addressing the noise complaint through appropriate channels.
Why This Is the Correct Answer
The manager may ask for evidence that the dog is an assistance animal, must not treat a genuine one as a pet, and can still address the noise as a separate tenancy issue.
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A property manager receives a complaint from neighbors about excessive noise from a rental property during a tenant's party at 2 AM on a Saturday night. The lease contains a clause prohibiting activities that disturb neighbors. What is the most legally sound approach under residential tenancy legislation?