A licensed agent is found to have systematically overcharged clients for marketing expenses over several years, despite multiple warnings. Which disciplinary action is most likely to be imposed?
Correct Answer
B) Cancellation of the licence and disqualification from holding one
Systematic misconduct involving financial impropriety, particularly after warnings, demonstrates unfitness to practice and typically results in the most serious disciplinary action of licence cancellation and potential disqualification.
Why This Is the Correct Answer
Deliberate, repeated overcharging of clients that continues after warnings shows the agent is not fit to hold a licence. Regulators and tribunals respond to that kind of conduct by cancelling the licence and disqualifying the person.
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